FAQ's | New Age International FZCO

What is the minimum order quantity (MOQ)?

Our MOQ depends on the product type and market. Please contact us for specific details regarding your order.
How do I know the cost of shipping?

Shipping costs are determined based on the weight, dimensions, destination, and shipping method of the products. Once you provide us with the details of your order, we can give you an accurate shipping quote.
What is your return and refund policy?

Due to the nature of our export business, we do not typically accept returns. However, if there is an issue with the product quality shipment or manufacturing problem, please contact us immediately, and we will work with you to resolve the issue.
What export documentation do you provide?

We provide all the necessary export documents, including (Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin, etc.). Additional documentation may be provided depending on the requirements of the importing country.
Can I get a sample before placing a large order?

Yes, we can provide samples on case-to-case basis for certain products. Please contact us for more details on how to request a sample.
How long does it take to ship an order?

Shipping times vary based on the destination and product availability. Generally, orders are processed and shipped within 2 days to 4 weeks. We will provide an estimated shipping timeline when you place your order.
How can I place an order for export?

Orders can be placed through our website or by contacting our sales team directly. Once we receive your inquiry, we will guide you through the ordering process, including product selection, pricing, and shipping.
What should I do if I encounter customs issues?

While we handle most export paperwork, customs regulations vary by country. If you encounter any issues, please reach out to our customer service team, and we will assist you with the resolution process.
What types of products do you export?

We export a wide range of products, including Car Audio System, Audio Visual, and Electronics etc. For a complete list of our products, please refer to our product catalog or contact us directly.
Do you handle all the logistics for shipping?

Yes, we manage the entire logistics process, including packaging, documentation, and shipping. We work with trusted carriers to ensure your goods arrive safely and on time.
Which countries do you export to?

We export to numerous countries worldwide. Some of our key markets include South Africa, Russia, Georgia Pakistan and West and Central Asia, but we are open to expanding into new markets. Please inquire about specific destinations.
How do I track my order?

Once your order has been shipped, we will provide you with tracking information so you can monitor your shipment’s progress.
What are the payment terms for export transactions?

Our standard payment terms are Bank Remittance and Bank Guarantee Specific terms may vary based on the order volume and country of export.
Do you offer long-term partnerships or wholesale agreements?

Yes, we are open to discussing long-term partnerships and wholesale agreements. Please contact us to discuss the terms and benefits.